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Where is my order? 2m
Sarah Johnson
shipping urgent
LR
Refund not received yet 20m
James Miller
billing
KW
Wrong item delivered 1h
Tom Anderson
shipping
Can't update my address 2h
Priya Patel
account
LR
Discount code not working 3h
Nina Garcia
promo
KW
How do I track my return? 4h
David Kim
returns
Where is my order?
Sarah Johnson · sarah@example.com · Order #4821
shipping urgent
LR
Lisa Reed
SJ
Sarah Johnson Today at 10:15 AM
Hi there! I placed order #4821 last Tuesday and it still shows as "processing." I need it by Friday for a birthday gift. Could you check what's going on? Thanks!
AI Suggestion Based on your order system and help docs
Hi Sarah! I just checked on order #4821. Great news: it shipped yesterday and is on its way to you. Your tracking number is TRK-98271-US. Based on the carrier estimate, it should arrive by Thursday, well in time for Friday. Let me know if you need anything else!
Send as reply Edit first AI found the tracking info automatically
LR
Lisa Reed internal note Today at 10:18 AM
Warehouse confirmed: order left the facility yesterday. Carrier picked it up at 3 PM.

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All tickets
Status: Open
Channel: All
Cannot access billing portal urgent
Emma Wilson · 2 min ago
JD
How to set up email forwarding? question
Alex Rivera · 15 min ago
SK
Widget not showing on production bug
Chris Park · 1 hour ago
MR
Feature request: dark mode feature
Lena Müller · 3 hours ago
API rate limit documentation unclear
Tom Zhang · 5 hours ago
JD
Conversations with context

Every conversation with full context.

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EW
Cannot access billing portal
Emma Wilson · emma@acmecorp.com
urgent billing
EW
Emma Wilson 10:32 AM
Hi, I'm trying to access our billing portal but keep getting a 403 error. I'm an admin on our team. Can you help?
JD
James Dean internal note 10:35 AM
Checked permissions: user has admin role but billing scope was revoked during last migration. Need to restore.
JD
James Dean 10:38 AM
Hi Emma! I found the issue. Your billing permissions were accidentally removed during our recent update. I've restored your access. Could you try logging in again?
AI Suggestion
Consider adding a note about the billing migration to the internal knowledge base to prevent similar issues.
Automate the routine

Set it up once. Let it run.

Auto-assign, auto-tag, auto-reply. Define the conditions, pick the actions, and stop doing it manually.
Auto-assign urgent tickets
Active
When
New ticket is created
If all conditions match
Subject contains "urgent" or "emergency"
Channel is support@company.com
Assignee is unassigned
Then do
Assign to Senior Support Team
Add tag urgent
Send Slack notification to #support-urgent

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Sarah Chen

Head of Support at TechCorp

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